Shipping policy

Shipping Policy

Order Processing:

  • Orders are typically processed within 1-2 business days.
  • Please allow additional time for processing during peak seasons or promotional periods.

Shipping Methods:

We offer a variety of shipping methods to cater to your needs:

  • Standard Shipping: 2-6 Business Days
  • Express Shipping: 1-4 Business Days

Shipping Costs:

  • Shipping costs are calculated based on the weight and shipping destination of your order.
  • You can view the estimated shipping cost during the checkout process.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on our shipping carrier's website. 

International Shipping:

We ship internationally to many countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. 

Shipping Restrictions:

  • We may not be able to ship to certain locations or regions due to various reasons, including customs regulations and shipping carrier limitations.

Shipping Delays:

Please note that unforeseen circumstances, such as weather conditions, carrier delays, or customs clearance issues, may affect delivery times. We apologise for any inconvenience caused by such delays.

If you have any questions about our shipping policy or your order, please contact our customer support team at admin@thrilltherapy.com.au.