FAQ's
What type of apparel does Thrill Therapy offer?
At Thrill Therapy, we provide a curated selection of stylish and comfortable apparel designed for trackside events, everyday wear or something a little more stylish for the after parties! Our collections all crafted with unique prints and quality fabrics to reflect your passion for thrill-seeking lifestyles.
How can I contact Thrill Therapy for support?
If you have any questions or need assistance, feel free to reach out to us via email at admin@thrilltherapy.com.au. We're here to help!
How long will my order take?
Once purchased, your order will be sent within 1-3 business days. Pre-Order items will be sent 1-2 weeks after purchase.
Shipping?
We only offer shipping within Australia at this stage but we will be looking into shipping internationally.
We offer free shipping on orders over $150
If have any questions please feel free to contact us at admin@thrilltherapy.com.au
What is your return policy?
We have a 14-day return policy, which means you can request a return within 14 days of receiving your item. To be eligible for a return, your item must be unworn, unused, and in its original packaging with tags. Please contact us to initiate the return process.
Can I exchange an item?
Yes! The fastest way to get the item you want is to return the original item and make a separate purchase for the new one once your return is accepted. If you have any questions about the exchange process, don’t hesitate to reach out!
What should I do if my item is damaged or incorrect?
We want to make things right! Please inspect your order upon receiving and contact us immediately if you find that your item is defective, damaged, or incorrect. We’ll evaluate the issue and work to resolve it as quickly as possible.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, such as perishable goods, custom products, and personal care items. Additionally, we do not accept returns for gift cards. If you have questions about a specific item, please reach out to us for clarification.
How long does it take to receive a refund?
Once we receive and inspect your return, we’ll notify you if your refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days, or you can have the choice of store credit. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.
Do you ship internationally?
Yes, we do offer international shipping! At this stage, only New Zealand and United States are available. If you’re located outside of Australia, please check our shipping options at checkout to see the available services and rates.
How can I stay updated on new arrivals and promotions?
To stay in the loop about our latest arrivals and exclusive promotions, consider signing up for our newsletter on our website. You’ll be the first to know about exciting updates from Thrill Therapy!