What type of apparel does Thrill Therapy offer?

At Thrill Therapy, we provide a curated selection of stylish and comfortable apparel designed for trackside events, everyday wear or something a little more stylish for the after parties! Our collections all crafted with unique prints and quality fabrics to reflect your passion for thrill-seeking lifestyles.

How can I contact Thrill Therapy for support?

If you have any questions or need assistance, feel free to reach out to us via email at admin@thrilltherapy.com.au. We're here to help!

How long will my order take?

Once purchased, your order will be sent within 1-3 business days. Pre-Order items will be sent 1-2 weeks after purchase.

Shipping?

We offer standard and express shipping within Australia and standard shipping for International.

All international postage costs are calculated at checkout and subject to your location, parcel size and the shipping service chosen. We will only ever charge you the exact shipping cost - We charge you what Australia Post charges us.  

We offer free shipping on orders over $150

FOR THE MOST UP-TO-DATE INFORMATION, AND DELIVERY TIMES PLEASE VISIT THIS PAGE: https://auspost.com.au/sending/send-overseas/international-delivery-times

If have any questions please feel free to contact us at admin@thrilltherapy.com.au

What is your return policy?

We have a 14-day return policy, which means you can request a return within 14 days of receiving your item. To be eligible for a return, your item must be unworn, unused, and in its original packaging with tags. Please contact us to initiate the return process.

Can I exchange an item?

Yes! The fastest way to get the item you want is to return the original item and make a separate purchase for the new one once your return is accepted. If you have any questions about the exchange process, don’t hesitate to reach out!

What should I do if my item is damaged or incorrect?

We want to make things right! Please inspect your order upon receiving and contact us immediately if you find that your item is defective, damaged, or incorrect. We’ll evaluate the issue and work to resolve it as quickly as possible.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, such as perishable goods, custom products, and personal care items. Additionally, we do not accept returns for gift cards. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to receive a refund?

Once we receive and inspect your return, we’ll notify you if your refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days, or you can have the choice of store credit. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

Do you ship internationally?

Yes, we now ship internationally!! If we do not have your country/location, please email us at admin@thrilltherapy.com.au and we can get that sorted for you. We are only shipping to locations that have a high demand at this current moment.

How can I stay updated on new arrivals and promotions?

To stay in the loop about our latest arrivals and exclusive promotions, consider signing up for our newsletter on our website. You’ll be the first to know about exciting updates from Thrill Therapy!

How do I join Thrill Therapy Rewards?

Just create an account on our website (or log in if you already have one). Once you’re logged in, you’ll start earning points automatically.

Do I need an account to earn points?

Yes — points are linked to your Thrill Therapy customer account, so you must be logged in to earn and redeem points.

How do I earn points?

You earn points by shopping and completing certain actions.

• $1 spent = 1 point
  You can also earn points for actions like creating an account, joining the newsletter, following us on Instagram, and your birthday (when enabled).

When do my points get added?

Points are usually added after your order is successfully processed. If points don’t show instantly, give it a little time and check again later.

What do points get earned on?

Points are earned on the product subtotal only (not shipping or taxes).

Do I earn points on shipping, taxes, or gift cards?

No — points are not earned on shipping, taxes, or gift card purchases (if applicable).

What rewards can I redeem points for?

Rewards may include:

• Store credit (e.g. $10 / $25 credit)

• Discounts (e.g. 10% off with minimum spend)

• Free standard shipping (with minimum spend and a shipping cap)

Available rewards may change over time.

Can I use points on sale items?

Usually yes, unless stated otherwise on specific promotions. If an item or promo is excluded, it’ll be shown at checkout.

Can I combine a rewards discount with a promo code?

In most cases, no. Rewards discounts generally can’t be stacked with other discount codes or promotions. This keeps rewards fair and sustainable for everyone.

Can I use more than one reward in the same order?

Typically one rewards discount per order (for example: either free shipping or 10% off). If you have store credit, Shopify may still allow it depending on checkout rules.

Why didn’t my free shipping work?

A few common reasons:

• Your cart didn’t meet the minimum spend

• The reward only covers standard shipping (not express)

• Your shipping cost exceeded the maximum shipping discount (you may need to pay the difference)

• You weren’t logged in when redeeming

What happens if I return an order?

If you return items or receive a refund, the points earned from that purchase will be removed (or adjusted if it’s a partial refund).

Do my points expire?

If your program has expiry rules, they’ll be listed in the rewards panel. If expiry is enabled, points may expire after a period of inactivity.

Can I transfer points to someone else?

No — points are tied to your account and can’t be transferred.

I forgot to log in — can you add points manually?

In most cases, points can only be earned when orders are connected to your account. If you think something’s wrong, contact us and we’ll do our best to help.

I redeemed points but didn’t use the reward — what happens?

If a reward code was generated but not used, it may still be available in your rewards panel (depending on how it was issued). If it’s missing, contact us.

Can Thrill Therapy change the rewards program?

Yes — we may update the program from time to time (rewards, points, rules) to keep it fair and sustainable. Any changes will be reflected on this page.