Returns & Exchanges

Everything you need to know about returns, exchanges, and eligible claims.

This returns policy applies to change-of-mind returns only and does not limit your rights under Australian Consumer Law.

1. Change-of-Mind Returns

Eligible items can be returned within 14 days of receiving your order.

Items must be:

  • Original

  • Unworn

  • Unwashed

  • Resaleable

  • Tags attached

  • In original packaging

  • Free from makeup marks, deodorant marks, stains, pet hair, or strong odours

Returns that do not meet these requirements may be refused and sent back.

2. Return Options

If approved, we can offer:

  • Refund to your original payment method

  • Store credit

  • Exchange for another size or style, subject to availability

Original shipping costs are non-refundable for change-of-mind returns.

3. Discount Code Orders

Orders placed using a discount code are eligible for store credit or exchange only for change-of-mind returns.

This does not apply to faulty, damaged, incorrect, or misdescribed items.

4. Exchanges

Exchanges are subject to stock availability.

If the replacement item costs more, you pay the difference.

If it costs less, the difference is issued as store credit or a refund, depending on the situation.

If we can facilitate your exchange, we cover the shipping cost to send the replacement item back to you within Australia.

5. Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns, including sizing changes.

Please keep your tracking number and proof of postage.

We are not responsible for returns lost in transit.

6. Faulty, Damaged or Incorrect Items

Contact us as soon as possible if your item is faulty, damaged, incorrect, or not as described.

Please include your order number and clear photos of the issue.

We will assess the issue in line with Australian Consumer Law.

A suitable solution may include a repair, replacement, or refund.

For faulty, damaged, or incorrect items, we will cover reasonable return shipping costs.

7. International Returns

International returns are accepted.

International customers are responsible for arranging and paying return shipping for change-of-mind returns.

Duties, taxes, and original shipping charges are non-refundable for change-of-mind returns.

8. How to Start a Return

  1. Visit: thrilltherapy.com.au/apps/yanet-return

  2. Log in using the email address used for your order.

  3. Select the order and item you want to return.

  4. Submit your return request.

  5. Wait for approval before sending the item back. Once approved, we will provide return instructions.

Processing Time

Once we receive and inspect your return, we will process your refund, store credit, or exchange within 10 business days.

Final Sale Items

Sale items, clearance items, custom items, and gift cards cannot be returned for change of mind unless they are faulty, damaged, incorrect, or not as described.