Returns
We want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, you may return it within 14 days of the purchase date for a full refund or exchange.
To initiate a return:
- Contact Us: Please reach out to our customer support team at admin@thrilltherapy.com.au
- Packaging: Carefully repackage the item(s) in their original condition, including all tags and labels. Item must not have been worn or washed.
- Shipping: Ship the package to the return address provided by our customer support team. Please retain your proof of postage.
- Refund/Exchange: Once we receive your return, we will process your refund/store credit or exchange within 10 business days.
Please note:
- Shipping Costs: The original shipping costs are non-refundable.
- Return Shipping Costs: Customers are responsible for the return shipping costs.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will provide a prepaid return shipping label and process a full refund or replacement.
For more specific information, please refer to our full Terms and Conditions.